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Vendors ship thousands of features. Users adopt dozens.

UCaaS and CCaaS platforms release hundreds of new features every year. User adoption hasn't kept pace and the capability vs. adoption gap is widening.

• Vendors ship thousands of features. Users adopt dozens.

  No Jitter 22 Jul 2026

  UCaaS and CCaaS platforms release hundreds of new features every year. User adoption hasn't kept pace and the capability vs. adoption gap is widening.

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  1 source 22 Jul 2026
• OpenAI tries the consulting path with 'Presence', charging enterprises boots-on-the-ground prices to deploy agents
  1 source 22 Jul 2026
• AI turns customers into database entries – and business pays the price
  1 source 22 Jul 2026
• Beauty retailer deploys AI kiosks for international customers
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• ViaPlus adds conversational AI to Haven customer platform
  1 source 22 Jul 2026