Verint has found that contact center AI investment is accelerating, but fragmented data still threatens its business value. The company’s State of Contact Center AI 2026 report found that 87% of contact center leaders plan to increase spending on automated agent assistance. It also found that 62% no
Verint has found that contact center AI investment is accelerating, but fragmented data still threatens its business value. The company’s State of Contact Center AI 2026 report found that 87% of contact center leaders plan to increase spending on automated agent assistance. It also found that 62% no