Enterprises already run mature ITSM processes. Many also run customer-facing service operations with different priorities and tools. The trouble starts when one issue touches both worlds. Context leaks, ownership blurs, and customers feel the delay. ServiceNow can reduce that friction. But the plat
Enterprises already run mature ITSM processes. Many also run customer-facing service operations with different priorities and tools. The trouble starts when one issue touches both worlds. Context leaks, ownership blurs, and customers feel the delay. ServiceNow can reduce that friction. But the plat