8×8 and Synthflow have partnered to embed AI agents directly into the 8×8 Contact Center for voice, chat, and digital automation without requiring developer support—a significant shift from legacy systems that demanded lengthy implementation cycles. Unlike traditional deflection-focused AI, Synthflow's platform handles complex, multi-step cases end-to-end by retaining context across interactions over time, enabling genuine problem resolution rather than simple call routing, whilst the ROI narrative has evolved from single-digit cost savings to double-digit returns through revenue-generating use cases like lead conversion and churn reduction.
Synthflow AI and 8×8 have announced a strategic partnership that will bring Synthflow’s agentic AI platform into the 8×8 Contact Center, automating self-service and enhancing agent support across voice, chat, and digital channels. The integration drops Synthflow’s AI agents dir
Why 8x8 Is Betting on Synthflow to Modernize Enterprise Voice AI CX Today