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Why AI-Only QA Still Leaves Support Leaders Doing the Heavy Lifting

Support leaders are under pressure to improve customer experience, coach agents, manage technology, and keep operations moving. Yet quality assurance often becomes another task on an already overloaded list. In this CX Today interview, Rhys Fisher speaks with Ty Given, Founder and CEO at CX Collecti

• Why AI-Only QA Still Leaves Support Leaders Doing the Heavy Lifting

  CX Today 28 Aug 2026

  Support leaders are under pressure to improve customer experience, coach agents, manage technology, and keep operations moving. Yet quality assurance often becomes another task on an already overloaded list. In this CX Today interview, Rhys Fisher speaks with Ty Given, Founder and CEO at CX Collecti

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