There is a growing narrative that AI in customer service is being trained to “say no,” prioritizing containment and deflection to avoid passing customers over to human agents rather than solving problems to their satisfaction. Enterprises have long measured the success of automation in their custom
There is a growing narrative that AI in customer service is being trained to “say no,” prioritizing containment and deflection to avoid passing customers over to human agents rather than solving problems to their satisfaction. Enterprises have long measured the success of automation in their custom