“Always-on” customer experience has become shorthand for availability: 24/7 support, globally distributed channels, elastic cloud infrastructure, and aggressive service-level agreements (SLAs). But the last few years have exposed that when customers can’t get through, access accounts, or trust what
“Always-on” customer experience has become shorthand for availability: 24/7 support, globally distributed channels, elastic cloud infrastructure, and aggressive service-level agreements (SLAs). But the last few years have exposed that when customers can’t get through, access accounts, or trust what