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Why “Chatbot Walls” Kill Trust in Travel CX, Concentrix Explains

When travel runs smoothly, customer experience rarely gets noticed. When it breaks down, trust is tested fast. In this CX Today interview, Nicole Willing sits down with Raja Syamala, Field Technology Officer for the Travel, Transportation and Tourism sector at Concentrix, to explore how travel brand

• Why “Chatbot Walls” Kill Trust in Travel CX, Concentrix Explains

  CX Today 30 Apr 2026

  When travel runs smoothly, customer experience rarely gets noticed. When it breaks down, trust is tested fast. In this CX Today interview, Nicole Willing sits down with Raja Syamala, Field Technology Officer for the Travel, Transportation and Tourism sector at Concentrix, to explore how travel brand

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