Are AI agents fixing customer experience, or are they becoming the latest layer in a stack that already asks too much of agents, customers, and IT teams? That is the question facing many enterprises as customer relationship management (CRM) platforms, contact center systems, ticketing tools, and AI
Are AI agents fixing customer experience, or are they becoming the latest layer in a stack that already asks too much of agents, customers, and IT teams? That is the question facing many enterprises as customer relationship management (CRM) platforms, contact center systems, ticketing tools, and AI