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Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.

Dreamforce 2026 has been a show of big claims, big screens, and an even bigger vision for how AI will reshape enterprise work. Salesforce has announced AIforce, a new interface strategy designed to bring CRM context and actions into Claude, Slack, Lightning, and custom experiences. It has expanded A

• Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.

  CX Today 22 Sep 2026

  Dreamforce 2026 has been a show of big claims, big screens, and an even bigger vision for how AI will reshape enterprise work. Salesforce has announced AIforce, a new interface strategy designed to bring CRM context and actions into Claude, Slack, Lightning, and custom experiences. It has expanded A

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