Contact center agent burnout doesn’t usually show up as an obvious problem – it builds quietly through patterns like rising handle times, absenteeism, and declining engagement. Traditional workforce management (WFM) tools are designed to track and optimise staffing and schedules, but they ofte
Contact center agent burnout doesn’t usually show up as an obvious problem – it builds quietly through patterns like rising handle times, absenteeism, and declining engagement. Traditional workforce management (WFM) tools are designed to track and optimise staffing and schedules, but they ofte