For years, voice AI occupied an awkward position in the enterprise technology stack: perpetually promising, rarely delivering. Brittle call flows, poor intent recognition, and customers mashing zero to escape automated systems became shorthand for everything wrong with the technology. Until recently
For years, voice AI occupied an awkward position in the enterprise technology stack: perpetually promising, rarely delivering. Brittle call flows, poor intent recognition, and customers mashing zero to escape automated systems became shorthand for everything wrong with the technology. Until recently