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Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks?

Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks?  The Futurum Group

• Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks? - The Futurum Group

  Google News - Contact Centre AI 28 Apr 2026

  Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks?  The Futurum Group

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