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Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks?

Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks?  The Futurum Group

• Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks? - The Futurum Group

  Google News - Contact Centre AI 28 Apr 2026

  Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks?  The Futurum Group

• Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center
  2 sources 28 Apr 2026
• Microsoft Deploys Three AI Agents to Automate Contact Center Operations
  2 sources 28 Apr 2026
• Amazon Connect’s second act: From contact center to agentic AI suite
  1 source 28 Apr 2026
• Microsoft Expands AI Capabilities Across Sales and Customer Experience
  1 source 28 Apr 2026
• You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once
  1 source 28 Apr 2026