ai industry

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

28 Apr 2026 1 source

Genesys and Microsoft both published major CX AI announcements. Genesys introduced Genesys Cloud Copilot as a new conversational interface for CX administration and operations. Microsoft positioned new agentic capabilities across Dynamics 365 and Copilot Studio as a way to turn customer experience i

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You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

CX Today 28 Apr 2026

Genesys and Microsoft both published major CX AI announcements. Genesys introduced Genesys Cloud Copilot as a new conversational interface for CX administration and operations. Microsoft positioned new agentic capabilities across Dynamics 365 and Copilot Studio as a way to turn customer experience i