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You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once  CX Today

• You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once - CX Today

  Google News - Contact Centre AI 28 Apr 2026

  You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once  CX Today

• Intercom Emphasizes AI-Driven Customer Service Strategy Through CX Leader Engagement
  1 source 12 Jun 2026
• SOUN: Strategic acquisitions and innovation position the company for rapid growth in AI customer service
  1 source 11 Jun 2026
• Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
  1 source 11 Jun 2026
• IBM, Google Cloud plan to release industry-specific AI agents
  1 source 11 Jun 2026
• ServiceNow Patches Data Exposure Vulnerability in Another Reminder That CX Runs on Security
  1 source 11 Jun 2026