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Your AI Agents Are Already Inside Your Contact Center - Do You Know What They're Doing?

Your AI Agents Are Already Inside Your Contact Center - Do You Know What They're Doing?  CX Today

• Your AI Agents Are Already Inside Your Contact Center - Do You Know What They're Doing? - CX Today

  Google News - Contact Centre AI 29 Apr 2026

  Your AI Agents Are Already Inside Your Contact Center - Do You Know What They're Doing?  CX Today

• Public Sector CX Is Under Systemic Pressure, and the Contact Center Shows It First
  2 sources 29 Apr 2026
• Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center
  2 sources 28 Apr 2026
• Microsoft Deploys Three AI Agents to Automate Contact Center Operations
  2 sources 28 Apr 2026
• Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?
  1 source 29 Apr 2026
• How agentic AI is speeding up customer service
  1 source 29 Apr 2026