Ask any CX leader to produce a complete list of every AI agent currently running in their contact centre environment – what it is connected to, what data it can access, and who approved its permissions. Most cannot. This issue is growing by the quarter as major enterprise platform vendors ship
Ask any CX leader to produce a complete list of every AI agent currently running in their contact centre environment – what it is connected to, what data it can access, and who approved its permissions. Most cannot. This issue is growing by the quarter as major enterprise platform vendors ship