A conversational voice AI agent has launched in the UK for water utilities customer service, marking the first deployment of this technology in the sector and reflecting broader industry momentum towards voice AI solutions for contact centres. Whilst voice AI adoption is accelerating—evidenced by partnerships like ElevenLabs and Deutsche Telekom's investment in the space—organisations implementing these agents must prioritise CX observability to monitor performance and prevent service degradation, particularly as they integrate with existing Zendesk environments.
UK’s first conversational voice AI agent launched for water utilities customer service Water Magazine
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