Multiple services including Analytics dashboards, Chat, Admin Center, and the product tray experienced outages on Pods 18, 20, and 29 on January 28, 2026, from 07:37 to 08:53 UTC, preventing agents from responding to WhatsApp messages; the incident was caused by an update that inadvertently removed a critical access management setting, which was resolved by reverting to the previous stable version. Remediation efforts include implementing automatic recovery for key services, improving monitoring around update processes, and establishing better procedures to prevent erroneous cleanup steps during deployments.
SummaryOn March 12, 2026, between approximately 02:23 UTC and 05:50 UTC, some customers across all pods in the EU region experienced intermittent disruptions affecting multiple services. The cause was instability in the AI Agents chat-middleware, characterized by increased errors and frequent restar
Zendesk will perform critical maintenance impacting all Explore product customers between March 28, 2026, 08:00 UTC and March 29, 2026, 17:00 UTC.Affected Products: Explore (All Pods) Important: All Explore product customers will be impacted during this maintenance window, however, the actual disrup
Zendesk will perform critical maintenance which will impact performance for customers using the Profiles and Events APIs on multiple Pods from February 26 to February 27, 2026, during the times listed below.Affected products: Zendesk Sunshine Platform - Custom Data - Profiles API (Profiles) Zendesk
SummaryOn February 26, 2026 from 9:00 UTC to 14:30 UTC, customers across All Pods experienced issues with Zendesk Support preventing customers from sending public replies to their end-users.TimelineFebruary 26, 2026 11:23 UTC | February 26, 2026 3:23 AM PTWe are currently aware of an issue in Zendes
SummaryOn February 11, 2026, from 08:50 UTC to 21:46 UTC, customers using Agent Workspace in Support on all Pods faced a problem where accepted messaging conversations were incorrectly marked as ‘Internal Note’.TimelineFebruary 11, 2026 16:53 UTC | February 11, 2026 8:53 AM PTWe are aware of an issu
SummaryOn January 30, 2026, from 15:10 UTC to 16:54 UTC, some customers experienced delays in receiving the latest updates in certain Explore features. While the overall service remained available, the information displayed during this time was not up to date.TimelineJanuary 30, 2026, 04:59:24 PM UT
SummaryOn January 28, 2026, from 07:37 UTC to 08:53 UTC, customers on Pods 18, 20, and 29 experienced outages affecting Zendesk Analytics dashboards, Chat, Admin Center, and the product tray. During this time, agents were unable to respond to WhatsApp messages.TimelineJanuary 28, 2026, 10:18 AM UTC
Beginning on November 15, 2025, live Service Incident information will be posted only to our System Status Page (status.zendesk.com). This move consolidates our live service incident communications into one location. Please subscribe to status.zendesk.com by clicking "Manage subscriptions", if you h