Zendesk has been acquired by private equity firms Permira and Hellman & Friedman for $10.2 billion, a significant reduction from the $17 billion offer the company rejected in February, though the deal provides investors with a return on their investment. As part of this transition under new ownership, Zendesk is retiring Zendesk Sell on 31 August 2027 to focus exclusively on customer service and support solutions, with the company recommending migration to Pipedrive, which offers native integration with Zendesk and migration tools to facilitate the transition. You should begin evaluating alternative sales CRM solutions immediately, export your data from Sell before the deadline, and contact your Success Manager or Zendesk Customer Support if you have questions about the transition or data export process.
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Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service CX Today
Article URL: https://support.zendesk.com/hc/en-us/articles/9591462550042-Announcing-the-retiring-of-Zendesk-Sell Comments URL: https://news.ycombinator.com/item?id=45185241 Points: 3 # Comments: 0