Zendesk has released significant updates across its platform between June 2025 and March 2026, with major focus areas including expanded AI capabilities, enhanced security controls, and improved automation features. Key changes include the rollout of Copilot generative AI writing tools at no extra cost for Suite and Support Professional plans (five uses per agent per month), mandatory authentication for private end-user attachments (effective 28 April 2026), automatic enablement of AI agent tickets by default on specific pods (with opt-out until 4 May 2026), and the introduction of pre-approved actions in auto assist to improve agent productivity without manual approval. Administrators should prioritise reviewing and implementing the new spelling and grammar checker for ticket replies, configuring data masking for custom roles on Enterprise plans, updating legacy custom object exports before the July 2026 sunset deadline, and assessing the redesigned Premier support plan which now includes a Technical Account Manager and enhanced consulting services.
Click Follow in the What's New section to be notified each month when the What's New is published.Check out what's new in the last month: Support Copilot AI agents Objects and business rules Accounts and billing Security People Employee services Analytics Knowledge Messaging Voice Contact Center Wor
Click Follow in the What's New section to be notified each month when the What's New is published.Check out what's new in the last month: Support AI agents Copilot Objects and business rules Accounts and billing People Messaging Voice Contact Center Analytics Security Workforce management Developers
Click Follow in the What's New section to be notified each month when the What's New is published.Check out what's new in the last month: Support AI agents Objects and business rules Security Voice Analytics Workforce management Quality assurance Developers Also don't miss: Zendesk early access prog
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Click Follow in the What's New section to be notified each month when the What's New is published.Check out what's new in the last month: Support Zendesk Suite AI agents Objects and rules Accounts and billing Security Help center Quality assurance Workforce management Developer Also, don't miss: Zen
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Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Account Messaging and AI agents Objects and business rules Zendesk QA Knowledge Zendesk WFM Developer Also don't miss: Zendesk early access programs What
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Zendesk CRM Review and Pricing Plans in 2026 Business.com