Zendesk is introducing a new Admin Center setting effective November 10, 2025 that allows administrators to control whether end users can make authenticated API requests, with unauthenticated requests treated as anonymous if the setting is disabled. This change separates end user API access from team member access ahead of the January 12, 2026 deadline for migrating all password-based API authentication to API tokens or OAuth, and the feature is automatically available in your account with no action required unless you wish to adjust the setting.
Announced on Rollout starts Rollout ends November 10, 2025 November 10, 2025 November 11, 2025 Zendesk is adding a new setting in Admin Center to control API password access for end users. This announcement contains these topics: What's changing? Why is Zendesk making this change? What do I need to
Announced on Rollout starts Rollout ends July 1, 2024 July 31, 2024 January 12, 2026 On July 1, 2024, Zendesk announced that it will no longer offer email and password as an authentication method for API calls. This is a reminder that this authentication method will be turned off on January 12, 2026