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Upgrading JIRA Integration From Legacy Via ZenDesk Connector App

23 Mar 2026 1 source

Zendesk

Hello - I am in the planning process of upgrading our Legacy JIRA connector (EOL is April) to the new version and two big questions have come up. JIRAs that were previously linked to tickets in a changeable status (Open, Pending, On-Hold, Closed) do they re-link automatically? Or is there something

Sources

Upgrading JIRA Integration From Legacy Via ZenDesk Connector App

Reddit r/Zendesk 23 Mar 2026

Hello - I am in the planning process of upgrading our Legacy JIRA connector (EOL is April) to the new version and two big questions have come up. JIRAs that were previously linked to tickets in a changeable status (Open, Pending, On-Hold, Closed) do they re-link automatically? Or is there something