I've been working with Zendesk for a while and the one thing that consistently bugs me is how hard it is to answer a simple question: which agents are we actually paying for that aren't using the product? Zendesk charges per agent, per month, regardless of whether someone has logged in. And the anno
I've been working with Zendesk for a while and the one thing that consistently bugs me is how hard it is to answer a simple question: which agents are we actually paying for that aren't using the product? Zendesk charges per agent, per month, regardless of whether someone has logged in. And the anno