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Zendesk's forced anonymous verification rollout is going to break workflows for a lot of businesses

Is anyone else dealing with the fallout from Zendesk's new anonymous request verification rollout? For those who haven't seen it yet — Zendesk is now requiring email verification for anyone who submits a help center request without being logged in. If the user doesn't verify, the ticket goes straigh

• Zendesk's forced anonymous verification rollout is going to break workflows for a lot of businesses

  Reddit r/Zendesk 12 Mar 2026

  Is anyone else dealing with the fallout from Zendesk's new anonymous request verification rollout? For those who haven't seen it yet — Zendesk is now requiring email verification for anyone who submits a help center request without being logged in. If the user doesn't verify, the ticket goes straigh

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