Zendesk CoPilot is being evaluated by high-volume support organisations for its potential to streamline workflows through duplicate ticket reduction, agent suggestions, intent detection, and live call transcription capabilities. Implementation focuses on minimising agent touches and improving overall operational efficiency across support teams.
Hi, I work for a company w/ a high ticket volume and we're considering implementing copilot to help reduce duplicate tickets, and overall help our workflow for our agents and reduce agent touches. We're really interested in ticket merge, agent suggestions, the intent detection and live call transcri
Manage incidents and stay ahead of risk
Manage incidents and stay ahead of risk When technology is the core of your business, managing risk is a 24/7 concern. There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk y