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[Update] I built something to solve the "critical issues getting buried" problem

Hey, A couple of weeks ago I posted here after an enterprise customer's production outage sat in our queue for 5 hours because it looked like every other ticket. Got a ton of helpful responses. A lot of you suggested: Separate enterprise intake channels SLA-based views Slack alerts VIP tagging Bette

• [Update] I built something to solve the "critical issues getting buried" problem

  Reddit r/Zendesk 04 Mar 2026

  Hey, A couple of weeks ago I posted here after an enterprise customer's production outage sat in our queue for 5 hours because it looked like every other ticket. Got a ton of helpful responses. A lot of you suggested: Separate enterprise intake channels SLA-based views Slack alerts VIP tagging Bette

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