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Announcement: Update to the End session feature for messaging conversations

Announced on Rollout on March 26, 2026 March 24, 2026 Zendesk is pleased to announce an enhancement to the End session capability for messaging. Now, when an agent ends a messaging session manually, Zendesk will capture and display that agent’s name in the ticket event log.This announcement includes

• Announcement: Update to the End session feature for messaging conversations

  Zendesk Announcements 26 Mar 2026

  Announced on Rollout on March 26, 2026 March 24, 2026 Zendesk is pleased to announce an enhancement to the End session capability for messaging. Now, when an agent ends a messaging session manually, Zendesk will capture and display that agent’s name in the ticket event log.This announcement includes

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