Curious how people actually use Zendesk macros in practice. The theory: set up macros for your common responses, use them constantly, save hours. The reality I keep hearing: macros are what the team lead set up 2 years ago, half of them don't match how you actually write, and you end up retyping any
Curious how people actually use Zendesk macros in practice. The theory: set up macros for your common responses, use them constantly, save hours. The reality I keep hearing: macros are what the team lead set up 2 years ago, half of them don't match how you actually write, and you end up retyping any