Adobe has introduced CX Enterprise, an agentic AI platform designed to automate and orchestrate customer experience workflows at scale, marking a significant shift in how organisations approach CX strategy in the AI era. This new offering enables teams to move beyond traditional point solutions by automating complex, multi-channel customer journeys and reducing manual intervention across support, sales, and service operations.
Adobe Summit: Adobe Redefines Customer Experience Orchestration Vision in the Agentic AI Era with Introduction of CX Enterprise Morningstar
Adobe Introduces CX Enterprise, an Agentic AI Platform to Automate Customer Experience for Businesses Gadgets 360