Adobe has unveiled CX Enterprise, an end-to-end agentic AI system that orchestrates AI agents, skills and third-party integrations to automate complex customer lifecycle workflows whilst maintaining governance and auditability across your entire tech stack. The platform introduces new agents embedded in Adobe applications, a reusable agent skills catalogue, developer tools for custom implementations, and CX Enterprise Coworker—a meta-agent that coordinates multi-step campaigns toward defined business objectives—with deep interoperability across AWS, Google Cloud, Microsoft, OpenAI and other major platforms to move your organisation beyond isolated AI pilots into scalable agentic workflows.
Introducing Adobe CX Enterprise: Reimagining customer experience in the era of agentic AI. Adobe for Business
Adobe Summit: Adobe Redefines Customer Experience Orchestration Vision in the Agentic AI Era with Introduction of CX Enterprise Adobe Newsroom