The growing disconnect between AI investment and frontline trust is becoming more evident across customer service organizations, despite rapid adoption and daily use. UJET’s latest report reveals that agents remain wary of AI’s accuracy, context, and real‑world usefulness, as 93% do not fully trust
The growing disconnect between AI investment and frontline trust is becoming more evident across customer service organizations, despite rapid adoption and daily use. UJET’s latest report reveals that agents remain wary of AI’s accuracy, context, and real‑world usefulness, as 93% do not fully trust