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Amazon Connect expands into a set of agentic AI solutions

Amazon Connect expands into a set of agentic AI solutions  About Amazon

• Amazon Connect expands into a set of agentic AI solutions - About Amazon

  Google News - Customer Service AI 28 Apr 2026

  Amazon Connect expands into a set of agentic AI solutions  About Amazon

• Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center
  2 sources 28 Apr 2026
• Microsoft Deploys Three AI Agents to Automate Contact Center Operations
  2 sources 28 Apr 2026
• Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?
  1 source 29 Apr 2026
• How agentic AI is speeding up customer service
  1 source 29 Apr 2026
• American AI startup Poolside launches free, high-performing open model Laguna XS.2 for local agentic coding
  1 source 28 Apr 2026