features zendesk

Announcing a new permission to modify closed tickets

27 Aug 2026 1 source

Zendesk

Announced on Rollout starts Rollout ends August 31, 2026 August 31, 2026 September 3, 2026 We’re excited to announce a new permission for users in custom roles to modify closed tickets. This permission gives administrators more control over who can make changes to closed tickets, without requiring t

Sources

Announcing a new permission to modify closed tickets

Zendesk Announcements 27 Aug 2026

Announced on Rollout starts Rollout ends August 31, 2026 August 31, 2026 September 3, 2026 We’re excited to announce a new permission for users in custom roles to modify closed tickets. This permission gives administrators more control over who can make changes to closed tickets, without requiring t