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Announcing a new way to manage light agent permissions in non-Enterprise plans

Announced on Rollout starts Rollout ends August 31, 2026 September 2, 2026 September 15, 2026 Zendesk is introducing a new way for non-Enterprise plan admins to manage and view roles in Admin Center. Admins can now manage light agent permissions directly in Admin Center, replacing the previous setti

• Announcing a new way to manage light agent permissions in non-Enterprise plans

  Zendesk Announcements 28 Aug 2026

  Announced on Rollout starts Rollout ends August 31, 2026 September 2, 2026 September 15, 2026 Zendesk is introducing a new way for non-Enterprise plan admins to manage and view roles in Admin Center. Admins can now manage light agent permissions directly in Admin Center, replacing the previous setti

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