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Announcing AI-based predictive routing for omnichannel routing

Announced on Rollout starts Rollout ends June 15, 2026 June 15, 2026 June 22, 2026 Zendesk is excited to introduce predictive routing for omnichannel routing. This is the first release in the AI transformation journey toward intelligent routing that goes beyond traditional rules-based assignment.Thi

• Announcing AI-based predictive routing for omnichannel routing

  Zendesk Announcements 28 May 2026

  Announced on Rollout starts Rollout ends June 15, 2026 June 15, 2026 June 22, 2026 Zendesk is excited to introduce predictive routing for omnichannel routing. This is the first release in the AI transformation journey toward intelligent routing that goes beyond traditional rules-based assignment.Thi

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