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Announcing an enforced 12-hour session limit for team members

Zendesk

Announced on Phase 1 rollout Phase 2 rollout May 5, 2026 May 5-26, 2026 Aug 31-Sept 29, 2026 To strengthen account security, Zendesk is enforcing a 12-hour maximum session duration limit for team members. This ensures that sessions can’t remain active indefinitely. The impact on your team depends on