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Announcing an update to custom field rendering in the ticket sidebar

Announced on Rollout on July 22, 2026 July 21, 2026 We’re updating how custom fields are displayed in the ticket sidebar based on the number of fields in the selected ticket form.This article includes the following sections: What is changing? Why is Zendesk making this change? What do I need to do?

• Announcing an update to custom field rendering in the ticket sidebar

  Zendesk Announcements 22 Jul 2026

  Announced on Rollout on July 22, 2026 July 21, 2026 We’re updating how custom fields are displayed in the ticket sidebar based on the number of fields in the selected ticket form.This article includes the following sections: What is changing? Why is Zendesk making this change? What do I need to do?

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