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Announcing AND/OR conditions and condition grouping in action builder

Announced on Rollout starts Rollout ends October 13, 2026 October 13, 2026 October 26, 2026 Action builder is introducing support for combining and grouping conditions in workflow triggers and branches using AND, OR, or a combination of both. Teams can now express complex routing rules, such as (Bra

• Announcing AND/OR conditions and condition grouping in action builder

  Zendesk Announcements 12 Oct 2026

  Announced on Rollout starts Rollout ends October 13, 2026 October 13, 2026 October 26, 2026 Action builder is introducing support for combining and grouping conditions in workflow triggers and branches using AND, OR, or a combination of both. Teams can now express complex routing rules, such as (Bra

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