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Announcing audio comments for messaging and email tickets in Agent Workspace

Announced on Rollout starts Rollout ends August 12, 2026 August 12, 2026 August 20, 2026 We're excited to introduce an embedded audio recorder directly within Agent Workspace. This new feature allows agents to record, review, and send audio replies to customers without leaving the conversation or re

• Announcing audio comments for messaging and email tickets in Agent Workspace

  Zendesk Announcements 06 Aug 2026

  Announced on Rollout starts Rollout ends August 12, 2026 August 12, 2026 August 20, 2026 We're excited to introduce an embedded audio recorder directly within Agent Workspace. This new feature allows agents to record, review, and send audio replies to customers without leaving the conversation or re

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