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Announcing automatic agent status changes after missed assignments

Announced on Rollout starts Rollout ends October 19, 2026 October 19, 2026 October 28, 2026 Zendesk is excited to introduce the option to automatically change agent statuses after missed assignments in omnichannel routing. This announcement includes the following topics: What is changing? Why is Zen

• Announcing automatic agent status changes after missed assignments

  Zendesk Announcements 19 Oct 2026

  Announced on Rollout starts Rollout ends October 19, 2026 October 19, 2026 October 28, 2026 Zendesk is excited to introduce the option to automatically change agent statuses after missed assignments in omnichannel routing. This announcement includes the following topics: What is changing? Why is Zen

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