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Announcing Box as an external content source for use across knowledge experiences

Announced on Rollout starts Rollout ends June 1, 2026 June 1, 2026 June 12, 2026 We’re excited to announce the general availability of Box as a knowledge source. You can now connect Box to your Zendesk account to make the content available for help center search, generative search, AI agents, and Ag

• Announcing Box as an external content source for use across knowledge experiences

  Zendesk Announcements 28 May 2026

  Announced on Rollout starts Rollout ends June 1, 2026 June 1, 2026 June 12, 2026 We’re excited to announce the general availability of Box as a knowledge source. You can now connect Box to your Zendesk account to make the content available for help center search, generative search, AI agents, and Ag

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