← Back to news

Announcing collapsible call transcripts and summaries for Zendesk Voice

Announced on Rollout starts Rollout ends August 18, 2026 August 18, 2026 August 20, 2026 We're excited to announce a new formatting option for call transcripts and AI summaries in Zendesk Voice. Admins can now choose to display transcripts and call summaries as collapsible comments instead of intern

• Announcing collapsible call transcripts and summaries for Zendesk Voice

  Zendesk Announcements 17 Aug 2026

  Announced on Rollout starts Rollout ends August 18, 2026 August 18, 2026 August 20, 2026 We're excited to announce a new formatting option for call transcripts and AI summaries in Zendesk Voice. Admins can now choose to display transcripts and call summaries as collapsible comments instead of intern

• Rewiring utility customer operations with agentic AI
  1 source 18 Aug 2026
• KT, NongHyup, and Microsoft to Drive Retail Innovation with AI — Agentic AI Customer Service Rollout
  1 source 18 Aug 2026
• Majority of organizations to expand agentic AI usage
  2 sources 14 Aug 2026
• New digital contact centre with AI-powered features launches in Basildon
  1 source 15 Aug 2026
• Release notes through 2026-08-14
  1 source 17 Aug 2026