← Back to news

Announcing enhancements to the agent status picker in the Agent Workspace

Announced on Rollout on August 18, 2026 August 18, 2026 Zendesk is pleased to introduce new customization options for the unified agent status picker. Admins can now hide statuses agents don't need and reorder statuses to align with agent workflows.This announcement includes the following topics: Wh

• Announcing enhancements to the agent status picker in the Agent Workspace

  Zendesk Announcements 18 Aug 2026

  Announced on Rollout on August 18, 2026 August 18, 2026 Zendesk is pleased to introduce new customization options for the unified agent status picker. Admins can now hide statuses agents don't need and reorder statuses to align with agent workflows.This announcement includes the following topics: Wh

• KT, NongHyup, and Microsoft to Drive Retail Innovation with AI — Agentic AI Customer Service Rollout
  2 sources 18 Aug 2026
• Rewiring utility customer operations with agentic AI
  1 source 18 Aug 2026
• Announcing collapsible call transcripts and summaries for Zendesk Voice
  1 source 17 Aug 2026
• Majority of organizations to expand agentic AI usage
  2 sources 14 Aug 2026
• New digital contact centre with AI-powered features launches in Basildon
  1 source 15 Aug 2026