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Announcing flexible custom object record permissions for light agents and contributors

Announced on Rollout on August 26, 2026 August 26, 2026 Zendesk is excited to announce admin-configurable permissions for light agent and contributor roles on custom objects.This announcement includes the following topics: What is changing? Why is Zendesk making this change? What do I need to do? Wh

• Announcing flexible custom object record permissions for light agents and contributors

  Zendesk Announcements 26 Aug 2026

  Announced on Rollout on August 26, 2026 August 26, 2026 Zendesk is excited to announce admin-configurable permissions for light agent and contributor roles on custom objects.This announcement includes the following topics: What is changing? Why is Zendesk making this change? What do I need to do? Wh

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