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Announcing live call transcripts in the Zendesk Agent Workspace for Contact Center

Announced on Rollout starts Rollout ends July 29, 2026 July 29, 2026 Aug 7, 2026 We're excited to announce that agents can now view real-time transcripts during voice calls in the Zendesk Agent Workspace for native Contact Center. This new capability helps agents capture customer information accurat

• Announcing live call transcripts in the Zendesk Agent Workspace for Contact Center

  Zendesk Announcements 29 Jul 2026

  Announced on Rollout starts Rollout ends July 29, 2026 July 29, 2026 Aug 7, 2026 We're excited to announce that agents can now view real-time transcripts during voice calls in the Zendesk Agent Workspace for native Contact Center. This new capability helps agents capture customer information accurat

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