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Announcing messaging notification improvements in the Agent Workspace

Announced on GA rollout August 12, 2026 August 12, 2026 Zendesk is introducing new improvements to notifications. We’re adding agent configuration options for notifications and we’re extending notifications support to email channels.This article contains these sections: What is changing? Why is Zend

• Announcing messaging notification improvements in the Agent Workspace

  Zendesk Announcements 29 Jul 2026

  Announced on GA rollout August 12, 2026 August 12, 2026 Zendesk is introducing new improvements to notifications. We’re adding agent configuration options for notifications and we’re extending notifications support to email channels.This article contains these sections: What is changing? Why is Zend

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