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Announcing minor changes to downgrading an agent

Announced on Rollout starts Rollout ends April 30, 2026 April 30, 2026 May 7, 2026 This announcement includes the following sections: What is changing? Why is Zendesk making this change? What do I need to do? What is changing?Previously, we blocked changing an agent’s role to light agent or contribu

• Announcing minor changes to downgrading an agent

  Zendesk Announcements 28 Apr 2026

  Announced on Rollout starts Rollout ends April 30, 2026 April 30, 2026 May 7, 2026 This announcement includes the following sections: What is changing? Why is Zendesk making this change? What do I need to do? What is changing?Previously, we blocked changing an agent’s role to light agent or contribu

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