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Announcing multi-conversations as the default for new customers

Announced on Rollout on September 22, 2026 October 1, 2026 Starting October 1st, the multi-conversations setting will be enabled by default for new customers.This article includes the following sections: What is changing? Why is Zendesk making this change? Important considerations What do I need to

• Announcing multi-conversations as the default for new customers

  Zendesk Announcements 22 Sep 2026

  Announced on Rollout on September 22, 2026 October 1, 2026 Starting October 1st, the multi-conversations setting will be enabled by default for new customers.This article includes the following sections: What is changing? Why is Zendesk making this change? Important considerations What do I need to

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