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Announcing native call monitoring in Contact Center

Announced on Rollout starts Rollout ends June 29, 2026 June 29, 2026 July 03, 2026 We're excited to announce the availability of native call monitor and barge capabilities for Zendesk Contact Center. This new feature enables supervisors to listen to and participate in calls directly from their workf

• Announcing native call monitoring in Contact Center

  Zendesk Announcements 26 Jun 2026

  Announced on Rollout starts Rollout ends June 29, 2026 June 29, 2026 July 03, 2026 We're excited to announce the availability of native call monitor and barge capabilities for Zendesk Contact Center. This new feature enables supervisors to listen to and participate in calls directly from their workf

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